Terms & Conditions

Booking & Cancellation Policy

1. Basic Training.

In principal WLMT requires payment in full upon booking for:

  • CBT
  • CBT renewal
  • Gear conversion training
  • Back to biking training and
  • MOD1 & MOD2 test re-takes.

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2. DAS, A2 & A1 test courses

When booking for a DAS course, A2 medium bike course or A1 light motorcycle course, students are to:

  • Pay at least 50% of the course fee when making the booking.
  • Ensure that they are ready to undertake this course, both in terms of having sufficient time to undertake the training and in terms of their ability to ride a geared bike proficiently. These courses are not intended to teach you how to ride. They are designed to raise your skill level to a high standard to pass both MOD1 & MOD2 tests.
  • Pay any remaining monies at the start of the course.

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3. Cancellations – refunds.

All cancellations will attract a £10 admin fee and will thereafter be considered in line with the following general principals:

  • Cancelling any course with at least 21 clear working days’ notice will attract 100% refund of any monies paid minus the admin fee.
  • Cancelling any course with at least 14 clear working days’ notice will attract 75% refund of any monies paid minus the admin fee.
  • Cancelling any course with at least 10 clear working days’ notice will attract 50% refund of any monies paid minus the admin fee.
  • Cancelling any course with less than 10 clear working days’ notice will NOT attract an automatic right to a refund.

NOTE: When calculating “clear working days’ notice”, no account shall be taken of the day of making the cancellation and the day of the start of the course or single training day/re test day.

ONLINE BOOKING CANCELLATION POLICY
The terms and conditions for cancellations listed above also relate to all CBT training courses booked online.

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4. Highway Code

All students are expected to have a good knowledge of the Highway Code before embarking on any course or other training with us. For example the CBT course and or DAS course is not designed to teach you the Highway code, but there will be questions and interactions that will test your knowledge of the Highway Code. A lack of knowledge or understanding of the Highway Code may result in a student not being able to complete their CBT or other training. In these circumstances, no refund will be made. You do not need to be an expert, but you must have a good understanding of the code.

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5. Course Readiness. Being prepared for training

When booking onto any of the Licence courses ie, A1, A2 or A (DAS Course), students must be ready for their training. These courses are not designed to teach you how to ride. You must already be able to ride confidently and be able to use the gears and the clutch effectively. You must be in a fit state mentally and physically to undertake the training. For example attending the course after finishing a night duty shift will not render you capable of concentrating sufficiently to ensure your safety and progress. Attending your course following a heavy drinking session the night before may also render you unfit.

Should you attend the course when unfit as described above or through any other cause, we reserve the right to remove you from the course. In these circumstances there will be no refund and the course will be lost.

These courses are designed to raise your bike handling and road craft skills to a higher level that will enable you to pass your A1, A2, or A licence Mod1 and Mod2 tests. These are intensive courses and demand energy and concentration from you throughout the course.

Make sure you book onto the right course. If you need more than a 4 day intensive course then take your time and book 5 or 6 days. Whereas the longer course may be more expensive it may work out cheaper in the long run because you have chosen the right training course length and level for you.

If you attend the 4 day intensive course and are not ready to make sufficient progress; this will not only put too much pressure on you, but it will potentially put you and others at risk and may disadvantage your fellow student who is ready for the course.

In these circumstances we reserve the right to withdraw you from the test slots and recommend further training. In extreme cases we reserve the right to halt your training or continue your training but on a bike of reduced size which will affect the type of licence you may be awarded after passing the tests. No refunds will be made in these circumstances.

The motto hear is be prepared and book the right number of training days, not necessarily the fewest and cheapest.

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6. Insurance. Damage or injury

Whether booking onto any of our courses, undertaking private tuition or other training; we provide you with the necessary 3rd party legal insurance cover to ride on the road. Should you damage the bike during training or cause damage to property belonging to a third party; you are accountable and responsible for the repair and or depreciation costs. In these circumstances we will require you to pay for such repair costs or depreciation value.

If a third party is injured or their property is damaged; the circumstances of the cause of that injury or damage will need to be considered in making a decision as regards your liability and accountability. In these circumstances our insurance company will (in consort with the third party) make a decision as regards culpability. Should you be found to be at fault, we reserve the right to require you to shoulder some or all of the costs. For example this may mean just paying the insurance excess or other amount.

Should you have an accident or cause an incident when acting outside of our training and or instruction (whether it be on the road or on private property); our insurance will not cover you. Details of the matter will not be referred to our insurance company for consideration. In these circumstances you will be held accountable and liable For all costs. Your details and not those of our business will be exchanged with the third party. Settlement of any damage costs etc. will be a matter between you and the third party.

When out on the road, you are responsible and accountable for your actions and compliance with the Road Traffic Act and Highway Code*.**WLMT accept no accountability and or liability for your actions, eg,
Any Speeding ticket, parking violation or other law enforcement penalty incurred by you, will remain your liability and accountability.**
*
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7. Training Loan Bike

If hiring a training loan bike from us, you must read and sign the hire agreement form before being allowed to take the bike away on hire. In brief you must:-

  1. a. Ensure its safety and security.
  2. b. Undertake to be responsible and accountable for the first £2,000 of any loss or damage.
  3. c. Be accountable and responsible for your compliance with the Road Traffic Act, Highway Code and Local Byelaws. Any fines or penalties incurred will remain yours.

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8. Suitable clothing

WLMT have Helmets, Jackets and Gloves that we can loan you during training. All of these meet the required safety standards; but you must wear sensible footwear and trousers.

Any damage caused to clothing or a helmet loaned to you during training or with a hire bike may result in a charge being made against you depending on the circumstances leading to the damage.

If you are attending a CBT course we simply want you to wear jeans (not fashion jeans with rips in them) and at least a pair of training shoes. There is no hard and fast rule here, but if you turn up in flip-flops and shorts, we reserve the right not train you. There will be no refund or re-scheduling of the CBT course without you having to book and pay again.

If you are attending your A1, A2 or Full A (DAS) course; WLMT can lend you the use of one of our helmets, jacket and gloves BUT this time you must have a least a substantial pair of jeans (preferable motorcycle trousers). You MUST also wear footwear that has a cleated sole and covers your ankles and heels. This is a DSA test requirement. It is not law, but they will not test you if you are not suitably dressed. We recommend motorcycle boots, but walking boots are also OK. If you attend your course or present yourself for test not suitably attired;

We reserve the right not to take you to test and you will lose your test fees. This may sound harsh, but there will be no point going to the test centre, they will not test you.

Please do not however buy new boots and then attend the course without wearing them in for a few days. There are few things more painful than wearing new boots that are cutting into you or are so stiff as to prevent you from walking in them or operating the gear lever or brake lever.

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9. Your commitment

WLMT commitment to you is that we will provide you with Good clothing to loan; high quality bikes and highly quality training linked to well designed courses. WLMT ask you and expect you to have the time and energy to attend and partake in the course/training. How you arrange this is of course up to you; BUT your work schedule and or other commitments are not WLMT’s problems to resolve (if WLMT can accommodate you we will naturally do so. For example there may be a mutual swop that can take place or WLMT may be able to sell your course to another student. However please do not rely on this strategy).

Sorry for being so blunt, but WLMT book for you, the use of training facilities, book the instructor for you, book your tests and put contingency plans in place should you need them.

If you cannot attend because you have not secured the time; it is your loss not WLMT’s loss.
In these circumstances there will be no refund and any re-booking of the course and tests will be at additional cost to you.

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10. Documents

There is a requirement when attending any of the courses that you present both parts of your full UK or provisional UK driving licence. Not being able to do this may result in your training not being allowed to continue. In these circumstances there will be no refund and you will need to book again at additional cost to you.

There are occasions when contact can be made with the DVLA to establish if your licence is in order, but this is not a strategy to be relied upon. It is only possible to do this if you are attending a CBT Course ands if you have the photo card and just missing the paper counterpart.

If you are attending your A1, A2 or Full A (DAS)licence course; you simply MUST have both parts of your UK licence, your CBT certificate and your theory pass certificate. If any of these are not able to be presented you CANNOT go for your MOD1 and MOD2 tests. The test fees and associated trainer costs will be lost. You can continue training but you will need to re-book any additional training and re-book your tests at additional cost to you once you have located the missing documents or secured replacements.

Consideration – Politeness – Courtesy

WLMT is simply asking that no matter what kind of day you are having and no matter what pressures you may be under that we all treat each other with courtesy, consideration and politeness. This includes each other, the staff and pupils at Fairholme School (where WLMT is located), the DVSA test centre staff where you may go if undertaking one of the motorcycle licence tests and staff and students from other motorcycle schools that we may interact with.

WLMT reserve the right to cease training with any student that falls short of this basic standard. Should this happen there will not be an automatic refund of any monies paid. The circumstances of the behaviour or interaction giving rise to the removal from training will be examined to determine if any refund is appropriate.